AbbaComms AI
Privacy policy
AbbaComms respects the privacy of individuals and organizations using AbbaComms AI. This Privacy Policy explains what information we may collect, why we process it, how it is used and protected, and the choices and rights available to users.
Effective date: 19 September 2026
1. Information We Collect
Depending on how you use AbbaComms AI, we may collect the following categories of information. Account information may include name, email address, authentication information, account identifiers, and organization or workspace identifiers. Organization information may include organization name, website, business description, products and services, target audiences, brand personality, communication preferences, organizational facts, and other information voluntarily provided for the purpose of using the service. Users may upload documents, previous communications, brand materials, organizational information, and other reference materials. Generated and edited content may include generated drafts, user-edited drafts, approved or rejected drafts, refinement instructions, source context, communication history, and related workspace activity. Technical and usage information may include IP address, browser and device information, operating system, service activity, authentication events, error information, and security and diagnostic information.
2. How We Use Information
We may process information to provide and operate AbbaComms AI; authenticate users; create and maintain organization profiles; maintain organization-specific memory; retrieve relevant organizational information; generate and refine communication drafts; maintain draft history; provide source attribution; provide customer support; maintain service security; detect and prevent misuse; diagnose technical problems; understand product usage; improve service functionality and user experience; and comply with applicable legal and regulatory obligations.
3. Organizational Memory and Data Separation
AbbaComms AI is designed around organization-specific intelligence. Information belonging to one organization is logically separated from information belonging to other organizations. Private organizational documents, profiles, drafts, and workspace information are not intentionally made available as another organization’s organizational context. AbbaComms does not automatically treat one organization’s private information as general organizational knowledge available to other customers.
4. AI Processing
AbbaComms AI uses artificial intelligence models and supporting infrastructure to provide its functionality. Information relevant to a user’s request may be processed by AI service providers as necessary to generate or refine content. We aim to limit information provided to third-party AI services to what is reasonably necessary for the relevant processing activity. AI providers and other technology providers may have their own privacy terms and data-processing practices. Where appropriate, AbbaComms evaluates third-party providers based on security, privacy, functionality, and operational requirements.
5. Product Improvement
AbbaComms may use aggregated, de-identified, or otherwise appropriately protected information to understand service performance, identify technical problems, and improve the product. Private organizational information is not intentionally used as another customer’s organizational memory. Where information is intended to be used for a purpose beyond providing the service, appropriate controls, notices, or consent will be considered as required by applicable law.
6. Data Security
AbbaComms uses reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, loss, or misuse. Depending on the service component, safeguards may include authentication and access controls, organization-level data separation, encryption in transit, secure infrastructure, access management, monitoring and logging, and security testing and maintenance. No internet-based service can guarantee absolute security.
7. Data Retention
We retain information for as long as reasonably necessary to provide the service; maintain organizational memory and communication history; provide customer support; maintain security; improve service operations; resolve disputes; enforce agreements; and comply with applicable legal obligations. Where appropriate, users may delete content or request deletion of personal information. Certain information may need to be retained where required by law or reasonably necessary for security, fraud prevention, dispute resolution, or legitimate business purposes.
8. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights to access personal information we hold about you; request correction of inaccurate information; request deletion; request restriction of processing; object to certain processing; request portability of certain information; and withdraw consent where processing is based on consent. Requests may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.
9. Data Protection Compliance
AbbaComms aims to process personal information in accordance with applicable data-protection laws and regulations. Where applicable, this includes the Nigeria Data Protection Act 2023 (NDPA) and other applicable data-protection requirements relevant to the individuals and organizations using the service. The specific rights and obligations applicable to a user may depend on the user’s location, role, organization, and the nature of the processing involved.
10. Third-Party Service Providers
AbbaComms AI may use third-party service providers for authentication, cloud hosting, database infrastructure, AI processing, file storage, security, monitoring, communications, and other technical or operational services. These providers may process information on our behalf where necessary to provide their services. We seek to use appropriate contractual, technical, and organizational safeguards with relevant providers where required.
11. International Data Processing
Some service providers used by AbbaComms AI may process or store information in countries other than the country in which you or your organization is located. Where applicable law requires safeguards for international transfers, AbbaComms will seek to implement appropriate measures.
12. Cookies and Similar Technologies
AbbaComms AI may use cookies and similar technologies that are necessary for authentication, security, session management, preferences, and core service functionality. Additional analytics or optional technologies may be introduced as the service evolves and will be handled in accordance with applicable requirements.
13. Children’s Privacy
AbbaComms AI is intended primarily for professional, organizational, and business use. The service is not directed toward children, and we do not knowingly collect personal information from children where such collection is prohibited by applicable law.
14. Data Breach and Security Incidents
If AbbaComms becomes aware of a security incident involving personal information, we will assess and respond to the incident in accordance with applicable law and our security procedures. Where notification is legally required, affected parties and relevant authorities will be notified within the applicable timeframes.
15. Changes to This Privacy Policy
We may update this Privacy Policy as the service develops, our processing practices change, or legal and regulatory requirements evolve. The latest version will be published on this page with its effective date. Where appropriate, material changes will be communicated through reasonable channels.
16. Contact and Privacy Requests
For privacy questions, data-access requests, correction requests, deletion requests, or other privacy concerns: Email: ai@abbacomms.com Product: AbbaComms AI Brand: AbbaComms Website: www.abbacomms.com